Sports / Casino
At 22f11, your account data belongs to you. This policy explains exactly what we collect when you open an account, how that information is used, and the steps you can take to review or correct your records at any time. Access to this platform depends on your local law and eligible regions.
When you open an account on 22f11, we collect the information you provide directly — your name, contact details, and the wallet identifiers linked to payment methods such as Rocket or Upay. We also collect activity data generated during your session: pages visited, games opened, and device type. This data serves two purposes. First, it allows us to verify your account, process transactions through your chosen local payment rail, and keep your wallet records accurate. Second, it helps us identify and resolve account issues when you contact support. We do not sell your personal information to third parties. Where we share data with service providers — such as payment processors handling your Rocket or Upay transactions — those providers operate under data agreements that restrict use to the task at hand. Cookies and session tokens are used to keep you signed in and to remember your preferences across visits. You can manage cookie settings in your browser at any time. Retention periods vary by data type: transaction records are held for the period required under applicable rules, while session data is cleared on a shorter cycle. All data handling is subject to your local law and the eligible regions where this platform operates.
This policy covers data collected and processed directly by 22f11 through your account, your transactions, and your use of site content. It does not extend to third-party services you reach through external links, and it does not override any applicable local law in your region. Use of this platform is subject to your local law and eligible regions.
Data collected when you log in, update your profile or change your account wallet details falls inside this policy. This includes verification steps you complete in the account settings area.
Payment records created when you deposit or withdraw via Rocket or Upay are covered here. Transaction logs are held in your account history and are subject to applicable retention rules.
Browsing and session data generated while you explore game categories or read site pages is within scope. We use this data only for account functionality and support resolution, not for resale.
Links to external payment providers, game studios or other platforms fall outside this policy. Once you leave the 22f11 site, the destination's own privacy terms apply and we have no control over that data.
You have concrete choices about the data 22f11 holds on your account. You can review the personal details stored against your profile by opening the account settings page — the fields there show exactly what we hold. If any detail is incorrect, such as a contact number or a linked wallet identifier for Rocket or Upay, you can submit a correction request through the support channel. Your transaction history is visible in the account wallet section, covering deposits and withdrawals processed through your chosen payment rail. If you have a question about a specific record, our support team can pull up the details on request. You also have the right to ask what categories of data we hold about you and to request that records no longer needed for your active account are reviewed for deletion, subject to any retention obligations that apply under local rules. Every request is handled through our published support routes — no separate form is needed.
Open your account settings page to see the personal and contact details we hold. Transaction logs are in the wallet section of your account.
If a name, contact detail or linked wallet identifier is wrong, contact support with the correct information and we will update the record.
You can ask what categories of information we hold by raising a query through live chat or the support email. We will respond with a clear account of what is stored.
For data no longer needed on an active account, you can request a review. Deletion is subject to any retention obligations under your local law and eligible regions.
If you have a question about how your data is handled, or if you want to exercise any right described in this policy, use one of the contact routes below. We do not publish operating hours we cannot verify — reach out through the route that works for you and a member of the team will follow up.
Open the chat widget on any page of the 22f11 site. State that your query is a privacy matter and the agent will route it to the right team.
Send your privacy request to the support email address published in your account settings. Include your account identifier so we can locate your records without delay.
For basic corrections — contact details, linked wallet identifiers — the account settings page lets you update certain fields directly without contacting support first.
We keep your account data secure through access controls that limit who inside the platform can view your personal records. Payment data related to Rocket or Upay transactions is handled by processors who are bound by their own data agreements. We do not retain card or wallet credentials on our servers beyond what the transaction requires.
We use session cookies to keep you signed in and preference cookies to remember display settings. You can clear or block cookies through your browser settings; doing so may affect how the account area loads.
Transaction records linked to Rocket and Upay payments are kept for the period required under applicable rules. Session and preference data follows a shorter retention cycle and is cleared regularly.
Your account login credentials are stored in an encrypted form. We do not store plain-text passwords. If you suspect unauthorised access, contact support immediately through live chat or the published email.
When we update this policy, the revised version is published on this page. Continued use of your account after a change is posted means you have seen the updated terms. Check this page periodically for the current version.
Below are the questions we hear most often about data handling, account records and your rights under this policy.
We collect the details you enter at registration — name, contact information and the wallet identifiers you link for payment methods like Rocket or Upay. Session data is also collected automatically while you browse the site. No additional data is collected without your action.
We share data only with service providers who need it to operate a specific function — such as a payment processor handling a Rocket or Upay transaction. Those providers cannot use your data for any other purpose. We do not sell personal information to third parties.
Open the account settings page to review the personal details stored on your profile. Transaction records are in the wallet section. If you want a broader account of what categories we hold, contact support via live chat or the published email address.
Yes. Some fields — such as contact details or a linked wallet identifier — can be updated directly in account settings. For changes that require verification, contact support with the correct information and we will update the record after confirming your identity.
Transaction records, including deposits and withdrawals processed via Rocket or Upay, are retained for the period required under applicable rules. Session data follows a shorter cycle. If you have a question about a specific record, raise it with the support team.
Reach the support team through live chat on the 22f11 site or via the support email published in your account settings. State that the matter concerns your privacy and the team will escalate it appropriately. Availability depends on your local law and eligible regions.